Messaging via the Student/Parent Portal
In this lesson, teachers/admin will learn where to access and reply to messages from Students/Parents using the Home Connection Portal.
How does a district go about enabling messaging?:
Contact their IM to discuss what messaging is, how it works and if it's a good fit for the district.
Is this permissions based?: No. This is important to note. Once messaging is enabled, it is enabled for everyone, district wide.
How is a parent notified there is an unread message?: By email. There is also an unread message count in the "Messages" tab of the portal.
How is a user notified there is an unread message?: By email. There is also an unread message count next to the "Dashboard" link in the Illuminate header.
Can a message be deleted after it has sent?: No
Can a message be modified after it has sent?: No
-If a user includes multiple recipients in a message, then all recipients will see all messages. Think of it as a constant "Reply All."
-Users cannot message each other. This is a feature that is in development.
-Any user (principals, teachers, admins, etc.) can message a parent/student that they have access to.
-Parents/Students can reply to a conversation started by a user that isn't a student's teacher but can only compose a message to a student's current teachers.
-There is no way to opt out of email notifications. This is in development.
-There is no way for users or parents to change their email address via the interface. This is in development.
-This was not built for mass messaging. Mass messaging is a separate feature that we will be working on this year.
How do I know I have a message from a parent?
If you are using the Illuminate Home Connection Portal and a parent has sent you a message, upon login you will see a blue numerical indicator next to 'Dashboard'.
Accessing your messages
Compose a New Message
1. Use the Contact Search dropdown menus to find the student/parent(s) you wish to message.
2. Click Find Students.
3. A list will populate. To add recipients, select Add to Recipients at right. They will be added to the recipients box in the Compose area.
4. Give your message a subject and compose the body of your message.
5. Click Send. Once sent, you will be automatically redirected to your Inbox.