Document Cameras: Common Issues
Document cameras are amazing tools for educators and perfect for classrooms. However, there are several common errors that can prevent these tools from functioning correctly.
Need immediate assistance? Please call our Help Desk (951-739-0186).
Is the plugin installed?
In order for document cameras to work with GradeCam, the GradeCam plugin must be installed. If you do not to see the camera appearing in the GradeCam window, you may need to install the plugin.
Having trouble downloading the plugin? Contact your District tech!
Are the camera's drivers installed?
Another common reason why document cameras do not work when attempting to scan is caused by the camera's unique driver not being installed. In order to scan with a document camera, you need to have both the GradeCam plugin and the corresponding camera software (ImageMate for ELMO, A+ for AverMedia, etc.) installed.
Not sure if you have the required software? Check with your school/district tech!
Is the USB cable plugged in?
Is the correct mode selected?
When using document cameras, it is necessary to make sure you are using the proper mode. For most document cameras, there will be a way to change between the various modes (projector, camera). Make sure that this has been switched to Camera mode.
Still having trouble? Please call our Help Desk for immediate assistance (951-739-0186).