Document Cameras: Common Issues

Document cameras are amazing tools for educators and perfect for classrooms. However, there are several common errors that can prevent these tools from functioning correctly.

Need immediate assistance? Please call our Help Desk (951-739-0186).

Is the plugin installed?

Is the plugin installed?

In order for document cameras to work with GradeCam, the GradeCam plugin must be installed. If you do not to see the camera appearing in the GradeCam window, you may need to install the plugin.

Check to see if you have the GradeCam plugin installed. Not sure how to do that? Please click this link "How to check my GradeCam plugin". To view the current version of the plugin, Click Here.

If you need to install the GradeCam plugin, please select the appropriate link based off of your operating system:"Install GradeCam Plugin for Mac" or "Install GradeCam on a PC".

Having trouble downloading the plugin? Contact your District tech!

Are the camera's drivers installed?

Are the camera's drivers installed?

Another common reason why document cameras do not work when attempting to scan is caused by the camera's unique driver not being installed. In order to scan with a document camera, you need to have both the GradeCam plugin and the corresponding camera software (ImageMate for ELMO, A+ for AverMedia, etc.) installed.

Not sure if you have the required software? Check with your school/district tech!

Need to install the camera software? Please click "Install ImageMate for ELMO" or "Install A+ for AverMedia".

Is the USB cable plugged in?

Is the USB cable plugged in?

Due to most document cameras' multi-functionality, there can be several cables needed in order to use all features. In order to use the camera to scan with Illuminate, you must have the USB cable plugged in to both the camera and the computer. The cable will look similar to the image above.

Is the correct mode selected?

Is the correct mode selected?

When using document cameras, it is necessary to make sure you are using the proper mode. For most document cameras, there will be a way to change between the various modes (projector, camera). Make sure that this has been switched to Camera mode.

Still having trouble? Please call our Help Desk for immediate assistance (951-739-0186).